Diploma Business / Pearson BTEC Level 5 HND Diploma in Hospitality Management

Diploma Business / Pearson BTEC Level 5 HND Diploma in Hospitality Management Unit 13: Personal and Professional Development Assignment title Developing Personal and Professional Skills Learning Outcome Learning outcome Assessment criteria In this assessment you will have the opportunity to present evidence that shows you are able to Task No. Evidence (Page no) LO1 Understand how self- managed learning can enhance lifelong development 1.1 Evaluate approaches to self- managed learning 1 1.2 Propose ways in which lifelong learning in personal and professional development context could be encouraged 1 1.3 Evaluate the benefits of self- managed learning to the individuals and organizations 1 LO2 Be able to take responsibility for own personal and professional development 2.1 Evaluate own current skills and competencies against professional standards and organizational objectives 2 2.2 Identify own development needs and the activities required to meet them 2 2.3 Identify development opportunities to meet current and future defined needs 2 2 2.4 Devise a personal and professional development plan based on identified needs 3 LO3 Be able to implement and continually review own personal and professional development 3.1 Discuss the process and activities required to implement the development plan 3 3.2 Undertake and document development activities as planned 3 3.3 reflect critically on own learning against original aims and objectives set in the development plan 3 3.4 Update the development plan based on feedback & evaluation 3 LO4 Be able to demonstrate acquired interpersonal and transferable skills 4.1 select solutions to work-base problems 4 4.2 Communicate in a variety of styles and appropriate manner at various levels 4 4.3 Evaluate and use effective time management strategies 4 Learner declaration I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student Signature: Date: 3 In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades. Grade Descriptor Indicative characteristic/s Contextualisation M1 Identify and apply strategies to find appropriate solutions effective judgements have been made an effective approach to study and research has been applied To achieve M1, you will need to make effective judgement about factors/issues affecting your personal and professional development. (Task 2) M2 Select/Design and apply appropriate methods/techniques appropriate learning methods/techniques have been applied To achieve M2, you need to use suitable techniques and methods to evaluate your skills, learning styles plan (Task 1&2) M3 Present and communicate appropriate findings The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used. To achieve M3, your work will be presented in the appropriate format (Task 1,2,3 &4) D1 Use critical reflection to evaluate own work and justify valid conclusions conclusions have been arrived at through synthesis of ideas and have been justified Realistic improvements have been proposed against defined characteristics for success To achieve D1, you will be able to discuss how your areas of weaknesses may act as barriers to you achieving your personal and professional goals. You would discuss how you would overcome these barriers and improve your skills and abilities. (Task 2&3) D2 Take responsibility for managing and organising activities activities have been managed To achieve D2, you will have to demonstrate an effective approach to study and will have to meet the assignment submission and achieve the unit assessment criteria. (Task 1,2,3,4) D3 Demonstrate convergent/lateral and creative thinking Problems have been solved To achieve D3, you will need to recommend, with justification, how Star-Tel can address the customer service problems that they are experiencing (Task 4) 4 Assignment Brief Unit Number and title Unit 13: Personal and Professional Development Qualification Pearson BTEC Level 5 HND Diploma in Business / Pearson BTEC Level 5 HND Diploma in Hospitality Management Start Date 27/01/2014 Deadline 07/03/2014 Assessor Nadine Gibson Assignment title Developing Personal and Professional Skills Purpose of this assignment This assignment requires you to demonstrate that you have a good knowledge and understanding of personal and professional skills that are needed to promote future personal and career development in an organizational setting. It also aims to develop learners’ ability to organize, manage and practice a range of approaches to improve their performance as self-directed learners in preparation for work or career development. 5 Task 1 (LO 1: 1.1,1.2,1.3, and,M2,M3,D2) (a) Explain what is meant by self-management learning. Discuss the benefits of self-managed learning to individuals as well as organisations. Discuss ways in which lifelong learning can take place both personally and professionally. (b) Briefly explain Honey and Mumford learning styles. (c) Based on Honey and Mumford learning styles, identify, with justification your preferred learning style. Students should use the Honey and Mumford learning styles evaluation form provided to help them identify their learning style. This form must be attached as an appendix. ( 500 words) To achieve M2, you need to use suitable techniques and methods to evaluate your skills, learning styles plan. To achieve M3, your work will be presented in the appropriate format. To achieve D2, you will have to demonstrate an effective approach to study and will have to meet the assignment submission and achieve the unit assessment criteria. Task 2 (LO2: 2.1,2.2,2.3 and M1,M2,M3,D1, D2) (a) Carry out a Personal SWOT analysis in order to identify your key strengths (qualities and skills), weaknesses, opportunities and threats. (b) Conduct a Skills audit to determine your key skills and identify your skills gap. (c) Based on your personal SWOT analysis and Skill Audit, critically evaluate how you may use your key strengths in your current or future job. Discuss how your weaknesses may prevent you from achieving your goals and how you would address these. ( 700 words) 6 To achieve M1, you will need to make effective judgement about factors/issues affecting your personal and professional development. To achieve M2, you need to use suitable techniques and methods to evaluate your skills, learning styles plan. To achieve M3, your work will be presented in the appropriate format. To achieve D1, you will be able to discuss how your areas of weaknesses may act as barriers to you achieving your personal and professional goals. To achieve D2, you will have to demonstrate an effective approach to study and will have to meet the assignment submission and achieve the unit assessment criteria. Task 3 ( LO2: 2.4, LO3:3.1,3.2,3.3,3.4 and M3,D1.D2) (a) Briefly explain your personal and career plans. Identify and list the key skills required for your chosen career or educational goals. (b) Set SMART objectives to reflect your personal and professional development based on the needs identified in Task 2. (c) Construct a Personal Development Plan to address your existing skills gaps and develop the skills needed to meet your future career aspirations. Provide evidence of achievement where possible. (d) Critically reflect on your own learning against the aims and objectives set out in your personal development plan. Review and update your development plan. ( 500-700 words) To achieve M3, your work will be presented in the appropriate format. To achieve D1, you will be able to discuss how your areas of weaknesses may act as barriers to you achieving your personal and professional goals. You would discuss how you would overcome these barriers and improve your skills and abilities 7 To achieve D2, you will have to demonstrate an effective approach to study and will have to meet the assignment submission and achieve the unit assessment criteria. Task 4 ( LO4 :4.1,4,2,4,3 and M3,D2,D3) (a) Star-Tel is a busy 3 Star London hotel serving both business customer and holiday-makers. The hotel recently received several emails from guest expressing that they were unhappy with the length of time it takes to check in and out of the hotel. In addition, guest felt that the level of service at the reception was generally low. One customer stated that he waited 15 minutes before a member of staff dealt with him. During that time, of the two members of staff present, one dealt with a telephone booking, while another was obviously €˜gossiping’ with friends on her mobile. Another customer complained that the staffs seem to have difficulty processing her payment via credit card; in fact she was worried that she might be charged several times for the same booking. As the Front of Office Supervisor, you have been asked to investigate the matter and propose ways in which the issues raised can be addressed. Your investigation revealed the reception staff had to deal with email and 8 telephone bookings as well as handling check-ins and check-outs. The reception was currently under-staffed as one member of staff was on holiday and another was off sick due to a recent accident. You are required: a) Write a memo to your manager briefly explain the findings of your investigation. Suggest ways to deal with the issues identified. Your recommendation should including a strategy for effective time management. b) After discussing the issue, your manager asked you to email the customers an apology and offer them a 25% discount on their next booking. To achieve M3, your work will be presented in the appropriate format. To achieve D2, you will have to demonstrate an effective approach to study and will have to meet the assignment submission and achieve the unit assessment criteria. To achieve D3, you will need to recommend, with justification, how Star-Tel can address the customer service problems that they are experiencing. Evidence Checklist Summary of evidence Evidence presented Task 1, 2,3,4 Learners are required to submit a report/portfolio evaluating their skills, learning styles and personal and professional development. Task 1,2,& 3 Learner must also include their Skills audit, Honey and Mumford Learning styles questionnaire, evidence of achievement on development objective completed on their PDP. 9 Achievement Summary Qualification Pearson BTEC Level 5 HND Business And Hospitality Management Assessor Name Nadine Gibson Unit Number and title Unit 13: Personal and Professional Development Student Name Student No. Criteria Reference To achieve the criteria the evidence must show that the student is able to: Achieved? (tick) LO1 1.1 Evaluate approaches to self-managed learning 1.2 Propose ways in which lifelong learning in personal and professional development context could be encouraged 1.3 Evaluate the benefits of self-managed learning to the individuals and organizations LO2 2.1 Evaluate own current skills and competencies against professional standards and organizational objectives 2.2 Identify own development needs and the activities required to meet them 2.3 Identify development opportunities to meet current and future defined needs 2.4 Devise a personal and professional development plan based on identified needs LO3 3.1 Discuss the process and activities required to implement the development plan 3.2 Undertake and document development activities as planned 3.3 Reflect critically on own learning against original aims and objectives set in the development plan 3.4 Update the development plan based on feedback & evaluation LO4 4.1 Select solutions to work-base problems 4.2 Communicate in a variety of styles and appropriate manner at various levels 4.3 Evaluate and use effective time management strategies 10

 

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